PAYOUTS SOLUTIONS LIMITED
PRIVACY POLICY
TABLE OF CONTENTS
1.0 INTRODUCTION
2.0 PURPOSE OF THIS PRIVACY POLICY
3.0 INFORMATION WE COLLECT
4.0 HOW WE USE THE PERSONAL INFORMATION WE COLLECT
5.0 DISCLOSURE OF INFORMATION
6.0 STORAGE LIMITATION AND ITS DETERMINANTS
6.1 Period for Storing Information
6.2 Determinants of Storage Length
7.0 DATA SECURITY
8.0 YOUR RIGHTS
9.0 CHANGES TO THIS POLICY
10.0 WEB BROWSER COOKIES
11.0 HOW TO CONTACT US
DOCUMENT CONTROL
Document Name: Privacy Policy
Version: v1.1
Author: Rocky Aguko
Reviewed By: Hassan Njeru
Date: 19th August 2025
1.0 INTRODUCTION
Your privacy is important to us. This Privacy Policy describes how we collect, use, and protect the personal information we receive from our customers in connection with the services we provide.
Payouts Solutions Limited offers technology that enables businesses to collect and disburse payments in a simple, secure, and reliable manner. We value the privacy of our customers and the parties who use our website, applications, services, and tools.
2.0 PURPOSE OF THIS PRIVACY POLICY
This Privacy Policy highlights what type of personal information we collect from our customers to provide our services and how we use it.
You are therefore advised to read this Privacy Policy together with any other information we may provide on specific occasions when we are collecting or processing personal data about you. This ensures you are fully aware of how and why we are using your data.
3.0 INFORMATION WE COLLECT
We collect personal and non-sensitive information from our customers to provide our services. This information may include your name, registration details, location, contact information (including email address and phone numbers), transaction history, and other information useful for providing our services.
4.0 HOW WE USE THE PERSONAL INFORMATION WE COLLECT
Payouts Solutions Limited collects and uses the information for the following purposes:
4.1 To prevent, detect, and manage risk against fraud, financial losses for you and our business, and illegal activities using internal and third-party screening tools.
4.2 Compliance with Legal Obligations
We use personal data to meet our contractual and legal obligations related to anti-money laundering, Know-Your-Customer (KYC) laws, anti-terrorism, export control, and prohibitions on doing business with restricted persons or in certain business areas. We strive to make our services safe, secure, and compliant, and the collection and use of personal data are critical to this effort.
4.3 To create and manage any accounts and business you may have with us, verify your identity, provide our services, and respond to your inquiries.
4.4 To process your payment transactions, which also includes chargebacks and other related dispute resolution activities.
4.5 To verify your identity information through publicly available and/or restricted government databases to comply with applicable regulatory requirements.
4.6 For business practices, including quality control, training, ensuring effective systems operations, and to improve our website, products, or services and user experiences through the gathering of feedback.
5.0 DISCLOSURE OF INFORMATION
Payouts Solutions Limited does not sell, trade, or rent personal data to anyone. We will not share or disclose your personal data with a third party without your consent, except as necessary to provide the services or as described in this Privacy Policy. We may need to share your personal data with the parties set out below for various reasons.
The disclosure of your information shall be in accordance with applicable laws and regulations. Payouts Solutions Limited will assess and review each application for information and may decline to grant such information to the requesting party.
We may disclose your information to:
5.1 Law enforcement agencies, regulatory authorities, courts, or other statutory authorities in response to a demand issued with the appropriate lawful mandate.
5.2 Our subsidiaries, associates, partners, software developers, or agents who are involved in delivering the Payouts Solutions Limited services you order or use.
5.3 Fraud prevention and anti-money laundering agencies.
5.4 Publicly available and/or restricted government databases to verify your identity information to comply with regulatory requirements.
5.5 Service providers we may share personal data with, such as vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support, assist in protecting and securing our systems and services, or perform sanctions screening and identity verification services may need access to personal data to provide those functions.
5.6 Financial Services & Payment Processing
When you provide payment data, we will share payment and transactional data with banks and other entities as necessary for payment processing.
6.0 STORAGE LIMITATION AND ITS DETERMINANTS
By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 7 years after they cease being customers or after the completion of a transaction. Payouts Solutions Limited is legally obliged to retain the data you provide to process transactions, ensure settlements, make refunds, identify fraud, and comply with applicable laws, taxes, reporting, and regulatory guidelines.
6.1 Period for Storing Information
6.1.1 As long as is reasonably necessary for providing our services to you.
6.1.2 For the duration your account is active, and we have your consent.
6.1.3 For the period needed to comply with our legal and statutory obligations.
6.1.4 As needed to verify your information with a financial institution.
6.2 Determinants of Storage Length
6.2.1 The contract terms agreed upon between Payouts Solutions Limited and the merchant, or if the data is needed for the purpose for which it was obtained.
6.2.2 Whether the transaction or relationship has a statutory implication or a required retention period.
6.2.3 Whether there is an express request for the deletion of personal data by the merchant, provided that such a request will only be granted when the data subject is not under any investigation that may require Payouts Solutions Limited to retain the personal data, and there is no subsisting contractual arrangement with the data subject that would require the processing of the personal data.
6.2.4 Whether Payouts Solutions Limited has another lawful basis for retaining that information beyond the period for which it is necessary to serve the original purpose.
7.0 DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, and contractors who require it to fulfill their job responsibilities and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
In compliance with the Payment Card Industry Data Security Standard (PCI DSS Requirements), we implement access control measures, security protocols, and standards, including the use of encryption and firewall technologies, to ensure your card information and any other personal information shared with us are safe and secure on our servers. We also implement periodical security updates to ensure that our security infrastructures are in line with industry standards.
8.0 YOUR RIGHTS
Payouts Solutions Limited shall keep records of personal data processing activities and develop appropriate procedures to ensure it can satisfy your rights as a data subject, where applicable. These rights include:
8.1 The right to request the correction of personal data we hold about you, and to update any personal data that is inaccurate, incomplete, or outdated.
8.2 The right to request the restriction of processing of your personal data and its erasure.
8.3 The right to request the movement of data from Payouts Solutions Limited to a third party.
8.4 The right to object to direct marketing and to request that Payouts Solutions Limited restricts the processing of your information.
8.5 The right to opt out at any point you feel uncomfortable.
8.6 The right to request access to your personal data (commonly known as a “data subject access request”).
9.0 CHANGES TO THIS POLICY
We may need to update, modify, or amend our Privacy Policy as our technology evolves and as required by law. If we materially change the ways in which we use or share personal data previously collected from you through our services, we will provide notice or obtain consent regarding such changes as may be required by law. The Privacy Policy will apply from the effective date provided on our website.
10.0 WEB BROWSER COOKIES
Cookies are small files placed on your computer, mobile phone, or tablet that can log certain information about your visit. This information is often essential to the smooth operation of a website; for example, a cookie may store the items you have in a shopping cart or your user details in a password-protected area of a website. You can turn off cookies, although we do not recommend this, as it can cause some websites to operate incorrectly.
11.0 HOW TO CONTACT US
If you have any questions relating to this Privacy Policy, complaints, need clarification, or would like to find out more about exercising your data privacy rights, please reach out to us via email: support@payouts.tech.
